Your Curve Card Questions Answered

curve to again support amex

If you are a regular reader of Travel Hacking Tutor you will know that the Curve card has been a popular feature. Our readers seem to respond well to posts about the topic and the ‘all in one’ card not only helps you by letting you link your cards together (American Express was recently suspended¬†after just 36 hours)¬†but also helps you save of foreign exchange fees when travelling the globe.

Recently on 28th January 2019 Curve announced all of the new benefits of the Curve card with the main points being the launch of the Curve Metal card and again American Express support. Existing cardholders where happy to say the least and major press and technology outlets covered the story. Sadly this lasted for around 36 hours and by Wednesday morning Curve had issued a statement via email to all cardholders Рin short Curve no longer accepts American Express. Since the announcement of new features this month, January 2019, it has left many with questions. We have taken the most popular Curve card questions that we have received and found out the answers.

3 colour options of a curve metal card

Join Curve by downloading the app. Register using promo code K7ADL for £5 credit to be added to your account. Remember to enter the promo code after downloading the app to receive the free credit.

American Express

I recently signed up to Curve. Can I cancel my Curve card?

Yes, you have a 14 day ‚Äúcooling off‚ÄĚ period. Curve are also willing to extend this 14 days to a total of 28 days so that you can try out the Curve Metal card. This applies for¬†both monthly and annual subscriptions.

What do they mean with “Grandfathering”?

Grandfathering allows you to keep the same benefits of the Curve card for a period of time. This means that your current benefits will be frozen as they are today and you don’t need to move over to the subscription model.

How do I know if I have been been Grandfathered?

You will have received an email on 28th January with the following information:

‚ÄúAs an early adopter of Curve Black, from today we are giving you 3 months of the new Curve Black with all its additional benefits for free. In order to benefit from the new Curve Black, you don‚Äôt need to do anything. We will get in touch before your free trial ends and you will have the option to roll back to your current benefit package at no cost (Curve Black Legacy), or continue with the new Curve Black. See below for more details.‚ÄĚ

How do I become grandfathered and move from subscription to Curve Legacy Black?

You need to contact Curve directly.

Do Curve Metal and Curve Black have different insurances?

Yes, there are variations in the policies. Metal gives the most in-depth cover. Full details are available on the Curve site.

Which countries can apply for a Metal Curve card?

Currently just the UK but there are future plans to offer metal cards to all customers.

How long does it take to receive a Curve Metal card?

Your metal card takes around 3-7 working days to arrive.

When can I use the Lounge Key?

The Lounge Key is likely to be activated in the next few months.

Is it possible to get a metal card without a subscription?

No, the different tiers are offered as a bundles.

What are the World Elite Mastercard benefits of Curve Metal?

You can view the benefits directly on the Mastercard site.

Are there any cancellation fees?

If you cancel your metal card within 6 months of subscription, you need to pay a £50 card fee.

How do I downgrade my subscription?

You need to contact Curve directly.

How can I make sure I downgrade before the trial period is finished?

You will receive information from Curve before your trial period is over. When you receive it you will have the option of either continuing with your subscription, down/upgrading, or become grandfathered.

Can I change from annual subscription to monthly?

You need to contact Curve directly.

Can I change the card the subscription is charged to?

Yes, and this card will be charged in the next billing period.

Join Curve by downloading the app. Register using promo code K7ADL for £5 credit to be added to your account. Remember to enter the promo code after downloading the app to receive the free credit.